FAQ
At AllSet Sports Concierge, we value your inquiries. Our commitment is to provide comprehensive answers to your questions, enhancing your experience in youth sports travel and tournament logistics.
1
General Services
Q: What services does AllSet provide?
We manage all aspects of youth sports tournament logistics — including hotel blocks, transportation, team meals, and family entertainment. We also provide on-site concierge support during major tournaments across Gilbert, Chandler, Mesa, Tempe, and Queen Creek.
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Q: Which sports do you serve?
We specialize in youth baseball, softball, soccer, volleyball, basketball, lacrosse, and cheer tournaments.
2
Booking & Process
Q: How do I book services for my team?
Simply fill out our “Plan My Team’s Weekend” form or contact us directly. We’ll confirm your tournament, gather details, and build a customized package.
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Q: Can individual families book with you, or does it need to be the whole team?
Both! We offer team packages for clubs and family packages for individual parents who want hotels, meals, and activities arranged.
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Q: How far in advance should we book?
We recommend booking at least 30–45 days before your tournament to guarantee the best hotel rates and transportation options.
3
Hotels & Lodging
Q: Do you negotiate hotel discounts?
Yes. We secure discounted group rates close to the tournament fields, with flexible check-in/check-out options.
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Q: Can families pick their own hotel?
Yes. We provide a curated list of partnered hotels, and families can choose based on budget and amenities.
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Q: What if our tournament fields change last minute?
We work with multiple hotel partners across the East Valley so we can adjust bookings if your team is reassigned to a different complex.
4
Transportation
Q: Do you provide buses or vans for teams?
Yes. We arrange charter buses, vans, or shuttles with vetted drivers. We also offer airport pickups for out-of-state teams.
Q: Can families add their own transportation?
Absolutely — you can mix team transportation with family cars. We’ll coordinate logistics around your preferences.
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Meals & Entertainment
Q: What meal options do you provide?
We partner with local restaurants and catering services to create team-friendly meal packages (healthy, on time, affordable). We also accommodate dietary needs.
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Q: Do you organize activities for siblings and families?
Yes. We create family entertainment bundles with discounted passes for attractions like TopGolf, Main Event, and local water parks.
6
Payments & Policies
Q: How much does it cost?
Costs vary by tournament size and services. Our packages typically range from $250–$500 per team in service fees, plus negotiated vendor pricing.
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Q: Do you require a deposit?
Yes. A 50% deposit secures your package, with the balance due before tournament weekend.
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Q: What is your cancellation policy?
We understand plans can change. Most bookings can be modified or canceled with 14 days’ notice without penalty. Vendor-specific cancellation rules will be outlined in your agreement.
7
On-Site Support
Q: Will someone be available at the tournament?
For larger events, yes. We set up an on-site concierge booth where families can get help with check-in, directions, and last-minute needs.
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Q: What if something goes wrong (late bus, meal issue, etc.)?
Our team is available 24/7 during your tournament weekend to resolve issues quickly so families and coaches can stay focused on the game.
8
Organizers & Partnerships
Q: Do you work with tournament directors?
Yes. We partner directly with organizers to offer value-added concierge services, often at no cost to the tournament.
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